Job Position: Customer Service Specialist

Company Name: Desert Star Hospitality Group

Base Salary: $1,200 - $1,700 (Monthly)

Qualifications: Graduate Pass (Bachelor’s Degree or equivalent)

Experience: 1-2 years in a customer-facing role within the hospitality or service industry.

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Skills: Strong communication skills (verbal and written in English), problem-solving abilities, reliability, time management, willingness to complete training, and proficiency in basic computer applications.

Responsibilities: Greeting and assisting guests, managing check-in and check-out processes, handling reservations and inquiries via multiple channels, resolving customer issues promptly and professionally, and providing detailed information on hotel services and local attractions.

Description: Desert Star Hospitality Group, a leading name in luxury service based in Dubai, is seeking highly motivated and service-oriented individuals to join our team as a Customer Service Specialist. This role is fundamental to ensuring an outstanding guest experience from arrival to departure. We are looking for candidates with some experience who are ready to elevate their career in a dynamic international environment.

We offer a competitive salary and a positive, supportive work culture. Your growth is our priority, and we encourage continuous learning.

Work Visa Guidance for Candidates: We understand that securing the right to work in Dubai is a crucial part of your application process. While we do not issue or promise visas, our commitment is to guide you through the official process once a job offer has been extended. This guidance is provided for informational purposes only, as we are not an authorized visa or immigration authority.

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The standard procedure for international hires requires a company, like ours, to sponsor your work permit and subsequent residency visa. This involves submitting official documentation, including your employment contract, to the relevant government bodies such as the Ministry of Human Resources and Emiratisation (MoHRE). Our human resources department will initiate this process on your behalf.

You will be guided on the required steps, which typically involve obtaining an entry permit for employment, undergoing a medical fitness test, and applying for an Emirates ID. We will provide you with clear instructions and access to relevant governmental portals and resources to navigate the necessary applications for your work and residence permit. Please note that the company may provide certain visa programs or cover specific costs as part of the job package, but final visa approval and requirements are solely determined by the UAE government.

Process to Apply: To apply for this opportunity, please submit your updated Curriculum Vitae (CV) and a cover letter detailing your relevant experience to the email address provided on our official careers page. Only shortlisted candidates will be contacted for an interview. We look forward to reviewing your application and potentially guiding you on your journey to work in Dubai.