Job Position: Hotel Management

Company Name: Alpine Star Hotels & Resorts

Base Salary: USD 2,800 - 3,500 per month

Qualifications: High School Graduate Pass

Experience: 6 months to 1 year in Customer Service

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Skills: Strong communication skills (English/German preferred), Customer focus, Reliability, Basic data entry and CRM system knowledge, Problem-solving attitude.

Responsibilities: Conduct outbound and handle inbound calls for hotel bookings and inquiries, provide information on room types and packages, manage guest reservations and changes, resolve minor guest issues professionally, and maintain accurate call records.

Description:

Alpine Star Hotels & Resorts is looking for enthusiastic Telecallers to enhance our guest experience by providing excellent communication and support for our hotel properties across Austria. This role is a vital connection point between our guests and our beautiful resorts, focusing on reservations, inquiries, and proactive guest relationship management.

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We welcome candidates with high school level education or higher, and some experience in a customer service or telecalling role is an advantage, but we are primarily looking for your potential and a positive work ethic. You will be trained on all company procedures and systems.

Work Visa Guidance for Austria:

This job post is for the position itself, and any requirement for a legal right to work in Austria is the sole responsibility of the candidate. Our role is to guide you with information for your visa application process, not to create, sponsor, or promise a visa. You must be legally authorized to work in Austria to commence employment.

The standard work authorization for non-EU/EEA nationals is typically secured through permits like the Red-White-Red Card or other relevant residence/work titles, which require a job offer, among other criteria like qualifications, age, and language skills, and a minimum points score. It is important to know that the application for a work permit is a separate and essential step that usually requires documentation from both the employer and the applicant, and is handled by Austrian authorities.

You should research the specific type of permit or visa applicable to your nationality and circumstance, whether it is an employment-based residence permit or a short-term work visa. This may include requirements such as a valid passport, proof of health insurance, secured livelihood, and a confirmed job offer.

Process to Apply:

To apply for this Telecaller position, candidates must submit their complete CV and a cover letter detailing their experience and motivation for working in Austria through our official careers portal. Shortlisted candidates will be contacted for an initial screening interview via video call. Please ensure all contact information is current and accurate. A background check and verification of educational and work credentials will be conducted as part of the hiring process.