E-COMMERCE SALES SUPPORT COORDINATOR

The Emirates Group: Company Overview

The Emirates Group is an active organization focused on dependable service, continuous growth, and building a supportive work environment for our team members.

Role Summary

We are hiring a E-COMMERCE SALES SUPPORT COORDINATOR to join our team in Dubai, United Arab Emirates (On-Site (Dubai, Dubai)). In this position, you will work closely with team leads and handle important day-to-day responsibilities to help keep our operations running smoothly.

Daily Duties & Tasks

• Job Purpose
• At Emirates Group, we connect the world through our global hub in Dubai, ensuring our customers always Fly Better . As one of the most recognised and admired brands globally, we’re driven by innovation, ambition, and excellence.
• Provide operational, analytical and commercial support to optimise the emirates.com sales channel, drive online sales performance and ensure adherence to corporate guidelines.
• Sales Performance & Data Analytics : Monitor and analyse eCommerce sales performance, using data analytics to identify trends, measure performance and highlight opportunities to improve conversion, channel performance and online revenue.

Eligibility Criteria

• Market Intelligence: Monitor airline, OTA and online package activity, tracking competitor fares, promotions and offers and reporting relevant market insights to support e-commerce performance.
• Online Products & Features : Support the commercialisation of new online features and products in local markets, including conducting user testing to validate functionality and provide feedback on the customer experience.
• Work collaboratively across Sales, Pricing and other Commercial functions, providing operational/administration support as required.
• Minimum 2-3 years' experience in an e-commerce, digital, sales support or commercial environment.
• Experience within the airline, travel, OTA or GDS environment would be advantageous.
• Experience managing and publishing website content using a content management system.

Compensation & Work Details

• Salary: Best in industry, based on candidate experience and skills.
• Employment Type: Full Time • On-Site (Dubai, Dubai).
• Work Environment: Friendly team atmosphere, hands-on training, and opportunities to learn and grow.