Vi Recruitment 2023

The Customer Service Manager is responsible for leading and managing the customer service team, ensuring that customers receive excellent service at all times. The ideal candidate will have a strong understanding of customer service principles and practices, as well as experience in managing and motivating teams.

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Responsibilities:

• Lead and manage the customer service team
• Develop and implement customer service policies and procedures
• Train and develop customer service representatives
• Monitor customer satisfaction levels and take corrective action as needed
• Resolve customer complaints and issues in a timely and efficient manner
• Work with other departments to improve the customer experience

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Skills:

• Excellent communication and interpersonal skills
• Strong problem-solving and analytical skills
• Ability to manage and motivate teams
• Experience with customer service software and systems

Qualifications:

• Bachelor's degree in business administration or a related field
• 5+ years of experience in customer service management
• Experience in the telecommunications industry a plus

Experience as a Fresher:

• A marketing degree or diploma is preferred, but not required
• Strong interest in marketing and a desire to learn
• Excellent written and verbal communication skills
• Ability to learn new software and technologies quickly
• Ability to work independently and as part of a team