Swiggy Recruitment 2023

The Virtual Assistant is responsible for providing customer support to Swiggy's users through a variety of channels, including email, chat, and phone. They are also responsible for managing customer accounts and resolving customer issues.

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Responsibilities:

• Provide customer support to Swiggy's users through a variety of channels.
• Manage customer accounts.
• Resolve customer issues.
• Escalate customer issues to the appropriate team.
• Track and analyze customer support performance.

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Skills:

• Excellent communication skills, both verbal and written.
• Strong customer service skills.
• Ability to work independently and as part of a team.
• Proficient in Microsoft Office Suite.
• Experience with customer support software is a plus.