Samsung Recruitment 2023

The Customer Support Voice Specialist is responsible for providing excellent customer service to Samsung customers via phone, email, and chat. This includes resolving customer issues, answering questions, and providing technical support. The ideal candidate will have a strong understanding of Samsung products and services, as well as excellent communication and problem-solving skills.

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 Responsibilities:

• Answer customer calls, emails, and chats in a timely and efficient manner
• Resolve customer issues and complaints
• Provide technical support to customers
• Gather and document customer feedback
• Work with other departments to resolve customer issues
• Stay up-to-date on Samsung products and services

Samsung Careers

Skills:

• Excellent communication skills, both verbal and written
• Strong problem-solving skills
• Ability to work independently and as part of a team
• Ability to work under pressure
• Proficiency in Microsoft Office Suite
• Experience with customer service software

Qualifications:

• High school diploma or equivalent
• 1-2 years of customer service experience
• Strong understanding of Samsung products and services
• Excellent communication and problem-solving skills