Microsoft Recruitment 2023

The Help Deskr is responsible for providing first-level technical support to Microsoft employees. This includes troubleshooting hardware and software problems, providing remote desktop support, and assisting with password resets and other common IT tasks. The Help Deskr must have a strong understanding of Microsoft products and services, as well as excellent customer service skills.

Microsoft Jobs Near Me

Responsibilities:

• Provide technical support to Microsoft employees via phone, email, and chat
• Troubleshoot hardware and software problems
• Provide remote desktop support
• Assist with password resets and other common IT tasks
• Escalate complex issues to the appropriate level of support
• Maintain a knowledge base of technical articles and resources
• Stay up-to-date on Microsoft products and services
• Provide excellent customer service

Microsoft Careers

Skills:

• Strong understanding of Microsoft products and services
• Excellent customer service skills
• Ability to troubleshoot hardware and software problems
• Ability to provide remote desktop support
• Ability to work independently and as part of a team
• Excellent written and verbal communication skills
• Ability to work under pressure and meet deadlines

Qualifications:

• Associate's degree in Information Technology or related field
• 1-2 years of experience in technical support
• Microsoft Certified IT Professional (MCITP) certification