Microsoft Recruitment 2023

We are looking for a highly motivated and experienced Customer Care Agent to join our team. The ideal candidate will have a strong understanding of customer service principles and practices, as well as the ability to provide excellent customer service to Microsoft's customers. The successful candidate will be responsible for handling customer inquiries and complaints, and resolving customer issues in a timely and efficient manner.

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Responsibilities:

• Handle customer inquiries and complaints.
• Resolve customer issues in a timely and efficient manner.
• Provide excellent customer service to Microsoft's customers.
• Upsell and cross-sell Microsoft products and services.
• Track and analyze customer feedback.

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Skills:

• Strong understanding of customer service principles and practices.
• Excellent communication and interpersonal skills.
• Ability to handle customer inquiries and complaints in a calm and professional manner.
• Ability to resolve customer issues in a timely and efficient manner.
• Ability to upsell and cross-sell Microsoft products and services.