Jio Recruitment 2023

Jio, India's leading telecom operator, is looking for passionate and talented Help Desk Technicians to join our team. In this role, you will play a key role in providing excellent customer service to our subscribers and helping them to resolve their technical issues.

Responsibilities:

• Answer customer inquiries via phone, email, and chat in a timely and professional manner.
• Troubleshoot and resolve customer technical issues, such as problems with internet connectivity, voice calling, and messaging.
• Provide information about Jio's products and services, including plans, features, and pricing.
• Escalate complex issues to the appropriate team.
• Collect and analyze customer feedback to identify areas for improvement.

Jio  Careers

Skills:

• High school diploma or equivalent.
• 1-2 years of experience in a customer service role.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Strong problem-solving and analytical skills.
• Proficiency in Microsoft Office Suite.
• Knowledge of networking and telecommunications is a plus.