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Front Office Duty Job in Australia - Sydney Airport Careers
Sydney Airport, one of the busiest and most iconic airports in Australia, is hiring for a Front Office Duty role. This position is ideal for individuals passionate about customer service and operations, offering a dynamic work environment and opportunities for career growth.
Details of Front Office Duty Job
- Company: Sydney Airport
- Position: Front Office Duty Staff
- Location: Sydney, Australia
- Qualification: High school diploma or equivalent; additional training in hospitality or customer service is a plus.
- Experience: 1-2 years in front office or customer-facing roles preferred.
- Employment Type: Full-Time/Part-Time
- Salary: Competitive with industry standards
About the Role
As a Front Office Duty staff member at Sydney Airport, you will serve as the face of the organization, ensuring that passengers and visitors have a seamless and enjoyable experience. This role involves managing front desk operations, assisting travelers, and collaborating with various departments to maintain smooth operations.
Key Responsibilities
- Welcome and assist passengers, visitors, and staff with inquiries.
- Provide information on flights, airport facilities, and services.
- Handle phone calls, emails, and other communication channels professionally.
- Coordinate with security, airline staff, and other teams to address passenger concerns.
- Manage booking and check-in systems, ensuring accurate records.
- Resolve customer complaints efficiently and escalate issues when necessary.
- Maintain a clean, organized, and professional front office area.
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Requirements
- Strong interpersonal and communication skills.
- Customer-focused mindset with problem-solving abilities.
- Proficiency in MS Office and familiarity with airport management systems.
- Flexibility to work in shifts, including weekends and public holidays.
- Ability to work under pressure in a fast-paced environment.
- Legal eligibility to work in Australia.
Benefits of Working at Sydney Airport
- Competitive salary package with shift allowances.
- Access to training programs and career advancement opportunities.
- Employee discounts on airport services and products.
- Comprehensive health and wellness benefits.
- Work in a multicultural and inclusive environment.
Why Choose Sydney Airport?
Sydney Airport is not just a gateway to the world; it is a hub of innovation, teamwork, and world-class service. Joining Sydney Airport means being part of a team that values excellence, diversity, and customer satisfaction.
How to Apply
Interested candidates can submit their applications via the Sydney Airport Careers portal. Ensure your resume and cover letter detail your relevant experience and enthusiasm for customer service roles.
Join the Sydney Airport Team
Be a part of Australia’s premier aviation hub and contribute to creating unforgettable travel experiences. Apply for the Front Office Duty position at Sydney Airport today and take flight toward a rewarding career.
