Flipkart Recruitment 2023

The Customer Support Voice is responsible for providing excellent customer service to Flipkart customers through voice channels, such as phone, chat, and email. The ideal candidate will have a strong understanding of customer service principles, as well as the ability to communicate effectively and professionally.

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Responsibilities:

• Answer customer inquiries and resolve issues in a timely and efficient manner
• Provide excellent customer service, both in terms of attitude and technical expertise
• Stay up-to-date on Flipkart products and policies
• Escalate customer issues to the appropriate team as needed
• Work with other Customer Support team members to ensure a consistent and high-quality customer experience
• Participate in training and development programs to stay up-to-date on the latest customer service trends

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Skills:

• Excellent communication skills, both verbal and written
• Strong customer service skills
• Ability to work independently and as part of a team
• Ability to handle multiple tasks simultaneously
• Ability to work under pressure and meet deadlines
• Proficiency in Microsoft Office Suite
• Experience with customer service software

Qualifications:

• Bachelor's degree in a related field
• 1-2 years of experience in customer service, preferably in a fast-paced environment
• Strong understanding of customer service principles
• Ability to communicate effectively and professionally
• Ability to work independently and as part of a team
• Ability to handle multiple tasks simultaneously
• Ability to work under pressure and meet deadlines
• Proficiency in Microsoft Office Suite
• Experience with customer service software