Dell Recruitment 2023

The Customer Care Agent is responsible for providing excellent customer service to Dell customers by resolving their technical and non-technical issues in a timely and efficient manner. The ideal candidate will have a strong understanding of Dell products and services, as well as excellent communication and problem-solving skills.

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Responsibilities:

• Answer customer inquiries via phone, email, and chat
• Troubleshoot technical issues and provide solutions to customers
• Escalate complex issues to the appropriate team
• Document customer interactions in a clear and concise manner
• Maintain a positive and professional attitude at all times

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Skills:

• Strong understanding of Dell products and services
• Excellent communication and problem-solving skills
• Ability to work independently and as part of a team
• Excellent written and verbal communication skills
• Ability to work under pressure and meet deadlines
• Proficient in Microsoft Office Suite

Qualifications:

• High school diploma or equivalent
• 1+ year of customer service experience
• Technical support experience is a plus
• Ability to work flexible hours, including nights and weekends