Axis Bank Recruitment 2023

Axis Bank is looking for a highly motivated and customer-oriented individual to join our team as a Call Center Representative. The ideal candidate will have a strong understanding of banking products and services, excellent communication and interpersonal skills, and the ability to work independently and as part of a team.

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Responsibilities:

• Answer incoming calls from customers and provide prompt and accurate assistance with their banking needs.
• Resolve customer complaints and issues in a timely and efficient manner.
• Upsell and cross-sell products and services to customers.
• Provide information about Axis Bank products and services to customers.
• Maintain accurate records of customer interactions.
• Work with other team members to ensure that customer satisfaction goals are met.

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Qualifications:

• Graduate degree from a recognized university or equivalent.
• 1-2 years of experience in a customer service or call center environment.
• Strong understanding of banking products and services.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint).
• Ability to work flexible hours, including evenings and weekends.