Airtel Recruitment 2023

The Customer Support Analyst Manager is responsible for leading and managing a team of customer support analysts. This includes providing guidance and support to the team, developing and implementing training programs, and tracking and improving the team's performance. The ideal candidate will have a strong understanding of customer support principles and practices, as well as excellent leadership and management skills.

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Responsibilities:

• Lead and manage a team of customer support analysts
• Provide guidance and support to the team
• Develop and implement training programs
• Track and improve the team's performance
• Conduct performance reviews and provide feedback to team members
• Resolve customer complaints and escalations
• Work with other departments to improve customer satisfaction

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Skills:

• Strong leadership and management skills
• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team
• Proficient in customer support software
• Experience with data analysis and reporting

Qualifications:

• Bachelor's degree in a related field
• 3+ years of experience in customer support management
• Experience with a CRM system a plus